1. Introduction
jilibett ("we," "us," or "our") operates the online gaming platform at jilibett.net ("the Platform"). We are committed to protecting the privacy and personal data of all users who access or register on the Platform. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
2. Data Controller
For the purposes of the Data Privacy Act of 2012, jilibett is the personal information controller responsible for your personal data collected through the Platform. Our designated Data Protection Officer ("DPO") oversees compliance with this Policy and applicable data privacy laws.
If you have any questions, concerns, or requests relating to your personal data, you may contact our DPO at the email address listed in Section 14 of this Policy. We will respond to all data privacy inquiries within fifteen (15) business days.
3. Personal Data We Collect
jilibett collects the following categories of personal data from users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, photograph | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address, residential address | Account communication, support, notifications |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session data | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, bet history, login times, pages visited | Service improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
jilibett does not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health data, political opinions, or religious beliefs) unless specifically required for regulatory compliance purposes, in which case your explicit consent will be obtained.
4. How We Collect Your Data
jilibett collects personal data through the following means:
- Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
- Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
- Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors.
5. How We Use Your Personal Data
jilibett processes your personal data for the following purposes:
- To create, verify, and manage your jilibett account
- To process deposits, withdrawals, and other financial transactions
- To verify your identity and age in compliance with applicable regulations
- To detect, investigate, and prevent fraud, money laundering, and other illegal activity
- To provide customer support and resolve disputes
- To send you transactional communications such as deposit confirmations and withdrawal notifications
- To send you promotional communications about jilibett offers and new games, where you have consented to receive such communications
- To monitor and enforce responsible gaming obligations, including identifying at-risk players
- To improve the Platform, personalise your experience, and develop new features
- To comply with legal and regulatory obligations, including reporting to PAGCOR and the Anti-Money Laundering Council ("AMLC") where required
6. Legal Basis for Processing
jilibett processes your personal data on the following legal bases under the Data Privacy Act of 2012:
- Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and service delivery.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and PAGCOR reporting obligations.
- Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
- Consent: Processing for marketing communications and certain optional features, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
7. Data Sharing and Disclosure
jilibett does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment partners, for the purpose of processing your financial transactions.
- Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
- Game providers: Software providers whose games are hosted on the jilibett platform, to the extent necessary for game operation and dispute resolution.
- Regulatory authorities: PAGCOR, the AMLC, the National Privacy Commission, and other government bodies, where disclosure is required by law or court order.
- Professional advisers: Legal counsel, auditors, and other professional advisers, subject to confidentiality obligations.
- Business successors: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.
All third-party service providers engaged by jilibett are contractually required to process your personal data only for the specified purpose and in accordance with applicable data privacy laws.
8. Data Retention
jilibett retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, jilibett retains account and transaction data for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations. Technical and usage data is retained for a shorter period unless required for ongoing investigations or legal proceedings.
When personal data is no longer required, jilibett will securely delete or anonymise it in accordance with our data retention schedule and applicable legal requirements.
9. Security Measures
jilibett implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the jilibett platform
- Encrypted storage of sensitive data including passwords and financial information
- Role-based access controls limiting staff access to personal data on a need-to-know basis
- Regular security audits and penetration testing
- Multi-factor authentication options for player accounts
- Continuous monitoring for suspicious activity and potential data breaches
10. Cookies and Tracking Technologies
jilibett uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security and fraud detection functions. The following types of cookies may be used on the Platform:
- Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings and game display options to personalise your experience.
- Analytical cookies: Help us understand how players use the Platform so we can improve performance and usability. Data collected is aggregated and anonymised where possible.
- Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate securely.
11. Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilibett:
To exercise any of these rights, please contact jilibett's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request. There is no fee for exercising your rights, though jilibett reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
If you are not satisfied with jilibett's response to your data privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
12. Minors and Age Restriction
jilibett's services are strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. jilibett does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on jilibett, please contact our support team immediately so that we can investigate and take appropriate action.
13. Changes to This Privacy Policy
jilibett reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will notify registered users via the Platform or by email to the address on your account. The revised Policy will display an updated "Last Updated" date at the top of this page.
Your continued use of the jilibett platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how jilibett protects your personal data.
14. Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jilibett, please contact our Data Protection Officer:
Email: [email protected]
Response time: Within 15 business days of receiving your request.
For general support inquiries unrelated to data privacy, please contact our 24/7 customer support team via live chat on the Platform.